Most parents find their answer in the FAQ below. If you still need a hand, our team usually replies within one business day.
For bugs, billing, and account issues. We aim to reply within 1 business day.
Press, partnerships, feedback, and feature requests.
Frequently asked questions
How do I cancel my Carol Premium subscription?+
Subscriptions are managed through your App Store or Google Play account. On iOS: Settings → [your name] → Subscriptions → Carol → Cancel. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions.
Can I use Carol on multiple devices?+
Yes. Sign in with the same account on each device and your data will sync automatically through our secure cloud storage.
Is my baby's data private?+
Always. Your logs are encrypted in transit and at rest, stored on Google Firebase, and never sold or shared with advertisers. See our Privacy Policy for the full breakdown.
How does the AI assistant work?+
When you ask Carol a question, recent context from your logs is securely sent to OpenAI to generate a helpful response. We never send personally identifying details like your name or email.
Is Carol a substitute for medical advice?+
No. Carol is a tracking tool and the AI provides informational suggestions only. Always consult your pediatrician for medical concerns.
I lost my data after reinstalling — can you recover it?+
Make sure you sign in with the same email you used originally. If your data still isn't appearing, email us at support@tinypulselabs.com with your account email and we'll investigate.
How do I delete my account?+
In the App, go to Settings → Account → Delete Account. This permanently removes your data within 30 days.
I was charged but Premium isn't active.+
Open the App and tap Settings → Restore Purchases. If the issue persists, email support@tinypulselabs.com with your purchase receipt and we'll resolve it quickly.
When emailing support, please include:
- The email address linked to your Carol account.
- Your device model and operating system version.
- The version of Carol (Settings → About).
- A clear description of the issue and screenshots if possible.